Shipping & Returns
MOST domestic (U.S.) orders are shipped within 3-5 business days after receipt of payment.
We try our best to get orders processed & shipped the same day, but most orders are shipped within 72 hours. However, when selecting Next Day, 2nd Day or 3 Day shipping options, please be advised that these options are promised from the time of shipping, not from the time the order was submitted. Please understand that it takes time to receive the order, process the payment, pick your order from the warehouse, properly pack it in a plain brown box, label it, and have it ready before UPS shows up. If you place an order on Friday afternoon, your order may not get processed until the following Monday.
Although most orders are processed and shipped the same day or the next day, it may take longer if we are temporarily out of stock. If an item in your order is out of stock, we will try to contact you as soon as possible. We will tell you when the item will be available and give you the choice of waiting until the item becomes available, removing the item from your order, or having your order shipped in multiple shipments we can also help you find a suitable alternative if available. We will do everything we can to ensure that you receive your order as soon as possible.
USPS (United States Postal Service)
Should your shipment be lost or items were damaged in shipment and the shipment was sent insured, in order to file an insurance claim a signed and dated letter is required stating the following:
1. Date the package was mailed.
2. Invoice or order number.
3. Description of product.
4. If loss (after 21 days domestic or 45 days international or 60 days to Italy), state parcel never received; if damage,
state description of damage and if repairable (most likely not).
5. Signature and date.
Our shipping policies and prices are subject to change without notice.
For now we offer "Free Shipping". This promotion is intended for customers within the 48 contiguous states of the United States of America. Anyone ordering from outside those states will be subject to shipping charges. When this happens we will do our best to keep your costs low and satisfaction high.
Safe and Discrete shipping
We box all orders in non-descript, discrete packaging. We believe that our customers' privacy is of the utmost importance.
Signature Required on Most Orders
Most of our shipments contain valuable equipment or growing supplies. If you will not be at the shipping address to accept delivery of your product, consider shipping the item to an address where someone you trust will be available to sign for your package. Once your order has been prepared for shipment or has been shipped, we are unable to change the shipping address. Title and risk of loss to all products will pass to you on delivery. Please note that, if you are willing to assume the risks of delivering your order without a signature, you may authorize us to arrange for a delivery that does not require anyone to be at the delivery address. Contact Us for details and the applicable terms and conditions.
Additional charges may be applied if the delivery address you provide is incorrect or if the package needs to be forwarded to a different location due to an error in communicating the information to us. Don't forget those apartment, suite and unit numbers and your daytime telephone number. We cannot be responsible for problems your order may encounter due to inaccuracies in the information you provide. Please be precise in the Shopping Cart!
Failure to receive, miss the delivery of, or refusal to accept your shipment does not relieve you from the shipping/handling incurred by your order and may not relieve you from the cost of the products shipped. If a box is returned for reasons such as "Not Deliverable" in three attempts and so on, we can re-ship the item to you for an additional shipping charge.
We communicate with you primarily by email. Please provide an accurate email address with your order. We encourage you to provide an accurate email address and to investigate your internet browser and security programs to ensure that you will receive emails from us regarding your order and shipment(s).
Cancellations, Refused Shipments & Delivery Failures
- An order may not be canceled if it is being processed for shipment or has been shipped.
- Special Order items are not cancelable, exchangeable, refundable, or returnable.
Zartari © 2017